FAQ
Questions passengers ask us most
Is the checker really free?
Yes. No account, no card, no obligation. You only decide afterwards whether to start a claim with a partner.
What's the difference between a refund and compensation?
A refund returns what you paid for a service you didn't get. Compensation is a fixed payment for the inconvenience, set by law (EU261/UK261) regardless of ticket price. You can get both. Full explainer.
Which flights are covered by EU261?
Any flight departing an EU/EEA airport (plus Switzerland) on any airline, and any flight arriving in the EU on an EU-based airline. UK261 mirrors this for the UK.
Are US flights covered?
US domestic flights have no fixed compensation for delays or cancellations, but strong refund rights (automatic cash refunds) and denied-boarding payouts up to $2,150. International flights to/from the US are covered by the Montreal Convention for proven costs.
How far back can I claim?
UK: 6 years. EU: between 2 and 6 years depending on the country (e.g. Germany 3, Spain 5, UK 6).
How much do claim partners charge?
Typically 25–35% of the compensation recovered, including VAT, only when successful. Some add a fee if court action is needed. Each partner's terms are shown before you sign.
How long does it take?
Straightforward claims: 2–8 weeks. Contested claims that go to regulators or court: 3–12 months.
Can I claim for my children?
Yes — compensation is per passenger with a paid seat, including children. Infants on a lap ticket generally don't qualify.
What documents do I need?
Booking reference, boarding pass or e-ticket, and any messages from the airline about the disruption. Partners pull the flight data themselves.
Does a voucher I accepted cancel my claim?
A voucher accepted for a refund doesn't cancel compensation. But signing a settlement for denied boarding usually does — read before you sign.
Flight disrupted in the last 6 years?
It takes a minute to find out what the airline owes you.