Flight refunds & compensation
Delayed 3+ hours? That's €250–€600 per passenger.
EU and UK rules pay a fixed amount for arrival delays of three hours or more — regardless of what you paid for the ticket. Most passengers never claim it.
Prefer to talk? Call +1 844 557-2216 — our agents can also rebook you.
Free eligibility checker
60 seconds. No account. We tell you what you're owed and who can get it for you.
How delay compensation works
The clock that matters is arrival at your final destination, measured when the aircraft door opens. Three hours or more late and you qualify under EU261 (flights departing the EU on any airline, or arriving in the EU on an EU airline) or UK261 (the same for the UK). Compensation is fixed by distance, not by ticket price — a €39 Ryanair fare can earn €250.
What you get while you wait
From 2 hours' delay (short haul) the airline must provide meals and refreshments, two phone calls or emails, and a hotel plus transfers if the delay runs overnight. Keep receipts if they don't — you can claim the cost back.
Delays of 5 hours or more
You can abandon the journey and get a full refund of the unused ticket, plus a flight back to your starting point if you're mid-trip. This applies even when the cause was extraordinary.
Delayed US flight
No fixed compensation exists for US domestic delays. But a "significant" delay — 3 hours domestic, 6 hours international — lets you cancel and take a full cash refund under DOT rules. Most major carriers also commit to meals and hotels for controllable delays; check the DOT customer-service dashboard for your airline.
Common questions
My flight departed late but arrived only 2h50 late. Do I qualify?
No — arrival delay must be at least 3 hours. Airlines often make up time in the air. Check your actual arrival time on FlightAware or the airport's records.
I was delayed because of a strike. Is that extraordinary?
Strikes by the airline's own staff (pilots, cabin crew) are generally not extraordinary in the EU and UK — you can usually claim. Strikes by air-traffic control or airport staff usually are.
How long does a claim take?
Airlines that pay voluntarily take 2–8 weeks. If the firm has to go to a regulator or court it can take several months — you still pay nothing up front.
Can I claim for a business trip my employer paid for?
Yes. Compensation belongs to the passenger, not whoever paid for the ticket.
How it works
Enter your flight
Airports, airline, date and what went wrong. Our checker applies EU261, UK261, US DOT and Montreal Convention rules instantly.
See what you're owed
A clear answer: compensation amount per passenger, refund rights, care you were entitled to — and the exceptions airlines use to say no.
Hand it to a claim partner
For compensation cases we connect you to licensed no-win-no-fee firms that chase the airline, including in court. You pay nothing unless they win.
Flight disrupted in the last 6 years?
It takes a minute to find out what the airline owes you.